If you're purchasing a Pro plan for the first time, you can request a full refund within 14 days of your payment date, no questions asked. This applies regardless of how much you've used the Service in that period. To request a refund, email support@noryas.com with the email address your account is registered under.
This is the same 14-day withdrawal right described in our Terms of Service §8 — we don't ask you to waive it, so it applies in full to every initial purchase.
Beyond the 14-day guarantee on your initial purchase, we don't automatically issue refunds for renewal charges, but we don't rule them out either. We send an automated reminder email 7–14 days before any renewal, with a direct link to cancel — so you're never caught by surprise.
One specific case worth calling out: if your yearly subscription has already renewed and been charged, and you cancel shortly afterward, whether you're entitled to a pro-rata refund for the remaining unused period under German consumer protection law is not something we treat as settled either way — we don't refund this automatically, but we also don't rule it out.
If your subscription renewed and you'd like to discuss it, reach out to support@noryas.com. We review these situations individually.
All Pro plan payments are processed by Paddle.com Market Limited, acting as merchant of record. Approved refunds are issued by Paddle to your original payment method, typically within 14 days of approval.
Refund requests and questions about this policy: support@noryas.com